Expert services to ensure optimal and continuous operation of your technology systems.
Technology infrastructure requires constant attention to maintain its performance and reliability. At PGCOM we offer integration and maintenance services that guarantee uninterrupted operation of your systems.
Our preventive and corrective maintenance programs are designed to anticipate failures, extend equipment lifespan and minimize downtime that impacts your productivity.
With over 25 years of experience maintaining critical infrastructure for financial, educational and government institutions, we understand the importance of every minute of availability for your operation.
Periodic inspection, cleaning, testing and update programs to prevent failures before they occur.
Rapid incident response with defined SLAs and certified personnel available when you need them.
Connection and interoperability between systems from different manufacturers and technology generations.
Complete assessment of your infrastructure status with improvement recommendations and action plan.
Team of BICSI-certified engineers with experience in mission-critical environments.
Administration of manufacturer warranties and coordination of replacements and upgrades.
It includes periodic inspections, equipment cleaning, link testing, connection verification, firmware updates, change documentation and status reports with recommendations.
We offer customized SLAs based on your operation's criticality. For mission-critical environments, our response time can be 2 to 4 hours with 24/7 availability.
Yes, our team has experience with multiple manufacturers. We are partners of CommScope, Extreme Networks, Axis and APC, but also service infrastructure from other manufacturers.
It includes visual inspection, testing of all cabling links, labeling verification, documentation review, available capacity analysis, failure point identification and an executive report with recommendations prioritized by impact and cost.
Yes, we perform an initial assessment of existing infrastructure status and design an adapted maintenance program. We work with equipment from multiple manufacturers and technology generations.
Ensure operational continuity with our custom maintenance programs.